Terms & Conditions

Our Refund Policy

We have a ‘No refund policy’ on services and protect your purchases with our iron clad guarantee.

The Heavenly Sensations Guarantee

If in the unlikely event that you are not completely satisfied with the results of your service, please tell us so we can put it right.

Not only will we re-do it for FREE but we will also credit your account with a FREE future service!

We have complete confidence in our ability to delight you which is why we offer this 100% Iron-Clad Guarantee.

Note: Our policy does not cover accidental damage to any beauty procedure treatments.

On Products

If in the unlikely event you decide you don’t like your products purchased which were recommended by one of our therapists, we will offer you an exchange for another replacement product recommended by your therapist within 7 days based on minimum usage at home and that you have followed the right usage instructions.

Vouchers/Packages Puchased Online

We have a no refund policy on our Vouchers and Packages purchased online.

Please Note: If you have booked your service at the salon we require 48 hours notice to cancel, Failing to do so will invalidate any vouchers purchased.

  • Our packages and deals come with their own specific terms and conditions which are subject to change. Please read all our terms and conditions before purchasing any or our deals or packages.
  • Offers are subject to availability and terms can change on packages at any time.
  • After purchasing online you will download a voucher to hand to your friend or use yourself. This has no monetary value and is only valid with the person named as the recipient of the voucher and cannot be exchanged for cash value.
  • You must keep your PayPal receipt as proof of purchase.
  • We have a no refund policy on our Vouchers and Packages purchased online.
  • Vouchers which are included in some of packages have their own t’s & c’s which may include the voucher being valid with selected therapists on selected days. These vouchers can NOT be sold on, they have no monetary value and can only be redeemed by the package purchaser unless the terms state otherwise or unless a change of hands is agreed with the salon.
  • Monetary vouchers are valid against full priced services only (unless otherwise stated) and cannot be used to purchase retail, discounted deals, other packages or services. Free vouchers and complimentary vouchers (for example voucher we hand out as bonuses within the local community or included in deals) are also only valid against full priced services only with only one deal being valid per visit (unless otherwise state). Please check the terms with us. No vouchers can be resold.
  • Beauty vouchers included in any deals are subject to availability on selected services. Please check before booking.
  • Only one offer can ever be redeemed at any one visit.
  • Any online Packages bought expire after 12 months and will become void if not used within 12 months.